Privacy Policy – Translations Place

Translations Place S.R.L. is committed to making every effort to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as any other applicable legislation in Romania.

Who We Are and How You Can Contact Us

Translations Place is the trade name of Translations Place S.R.L., a Romanian legal entity, headquartered in Sibiu, Str. Rahova nr. 61, ap. 13 registered in the Trade Register under number J32/456/2012, with the fiscal registration code RO30217533 (hereinafter “TRANSLATIONS PLACE” or “we”). For data protection purposes, we are the controller when we process your personal data.

Since we are always open to hearing your opinions and providing any additional information you may need regarding your data processing, we encourage you to contact TRANSLATIONS PLACE’s Data Protection Officer at office@translationsplace.com or by mail or courier at Sibiu, Str. Rahova nr. 61, ap. 13 – Attention: TRANSLATIONS PLACE Data Protection Officer.

What Is Personal Data?

“Personal data” refers to unique individual data, meaning any information about an identified or identifiable natural person (“data subject”), such as name, address, Personal Numeric Code, IP address, or phone number.

Website visitors are data subjects, meaning an identified or identifiable natural person.

An identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Whenever we request your personal data, we will explain the purpose for which we need it, where we store your data, and who has access to it. Of course, we inform you that at any time, we will provide the information we hold about you, and we will delete it upon your request.

What Categories of Personal Data We Collect

We collect personal data to successfully respond to your requests.

You provide some of this data directly, for example, when you send us a message through the contact form. Or you may indirectly provide identification data through your IP address. We do not use your IP address to identify you, but we inform you that it is stored when you access our website, primarily for security reasons. You have the right to request the deletion of the IP address.

We obtain some of this data (such as the IP address) by recording how you interact with our website.

The personal data we collect, depending on your interactions with our website, includes the following:

**When Placing an Order**

On our site, you can create an account, and by placing a valid order, you voluntarily provide the following data:

– Name and surname – for identification

– Email address – for communication and account validation

– Billing address

– Phone number

The personal data requested when placing the order is used ONLY for:

– Issuing the invoice in accordance with the applicable legislation, the Fiscal Code

– Delivering the placed order through the partner company that ensures the delivery service of the ordered products on our website.

**When Sending a Message Through the Contact Form**

You can send us a message through any contact or order form. Your message will be sent to office@translationsplace.com. When you send the message, you voluntarily provide the following information:

– Name and surname – for identification

– Email address – for communication

– Phone number – for communication

– Message – Field where you can express your problem or question

The personal data requested when sending the message is used ONLY to contact you and respond to your request.

**Involuntary Data Provided When Interacting with Our Website**

– **IP Address** – When you visit our site, the IP address is recorded. However, we DO NOT use your IP address to identify you or for other purposes.

– **Operating system, browser, browsing activity, and other information about how you interact with the site**. We may collect this information using cookies or other similar technologies.

– **Data collected through our call center or when you contact us**.

– Data provided when you request customer support, phone conversations, or chat sessions (Facebook Messenger or WhatsApp) with our representatives may be monitored and recorded.

**Cookies**

We use cookies for analytics and statistics related to the functioning of the site, with the legal basis being GDPR art. 6(1)(f) – legitimate interest – for necessary and functional cookies, and GDPR art. 6(1)(a) – consent – for analytics, tracking, and behavioral advertising cookies.

We only use cookies for statistics, which can be disabled directly from your browser. Statistical cookies help site owners understand how visitors interact with the sites by collecting and reporting information anonymously.

Our service provider for measuring site traffic is Google Analytics, and below we present the cookies used:

|————|————-|————-|——————-|——-|

You can disable these cookies using your browser.

**Purposes and Legal Basis for Processing Your Data**

You can choose regarding the data we collect. When asked to provide personal data, you have the right to refuse. The choice is yours, and we respect your decision.

However, if you choose not to provide data necessary to deliver a service or to communicate with us, you may not be able to obtain the information you desire (e.g., by submitting your information when placing an order on the site). You may not be able to purchase from the site, and your experience on our site may be negatively affected.

Data processing for order processing on Translationsplace.com is based on GDPR art. 6(1)(b) – the conclusion and execution of the contract.

**–Name and Surname–**

**How we use your name and surname?**

**Why?**

– To ship your orders.

– It is necessary for you to provide certain personal data so we can fulfill the contract we enter into when you place an order. We cannot send you our products if we do not request and use your name and contact information.

– To inform you of the status of your order, we may send emails, SMS, or notifications.

– We need to do this to keep you informed about the status of your order.

– To detect and prevent fraud.

– To prevent the use of your data by other users, we need to send you emails to confirm your identity.

– Customer support

– We use the data to provide customer service and support (details) either directly or through a call center.

**–IBAN Account–**

**How we use the IBAN code?**

**Why?**

– We may request your IBAN code if you wish to return or exchange a product.

– To pay the amount owed in case of a return or exchange of products.

**–History/transcript of conversations with you–**

**Why do we need to keep a record of the things you told us over the phone, chat, or social media?**

**How we use the history of conversations with you?**

**Why?**

– We use it for customer service and support.

– We need this data to fulfill the contract we enter into with you and to provide you with a pleasant experience when interacting with the TranslationsPlace.com support department.

– To illustrate situations to employees.

– So that when they contact you, they will have an overview of your history and be able to provide personalized/quality services.

**–Order history and items added to the cart–**

**What you purchased and saved in the cart for later.**

**How we use your shopping history and saved items in the cart?**

**Why?**

– We present and sell products to you.

– We need to save these products in the cart to fulfill the contract we enter into with you. If you can’t add products to the cart, you can’t buy from our store.

– We provide technical support and process returns.

– We need to save the ordered products to fulfill the contract we enter into with you.

**–Information about your phone, laptop, or tablet and how you use the site**

**The information you give us when you browse our site, including IP address and device type. We also save information about how you use the site.**

**How we use information about your phone, laptop, or tablet and how you use the site**

**Why?**

– We improve your experience on the site by offering the version best suited to your device.

– We offer you the best shopping and browsing experience on the site possible.

– We protect the site.

– To prevent and detect fraud against you or our site. To ensure data confidentiality.

Legal basis: GDPR art 6(1)(f) – legitimate interest.

**Retention Period for Personal Data**

We store personal data only for the period necessary to fulfill the purposes, but not more than 5 years from the last visit to the site or the last interaction with us.

If we issue an invoice, your data will be stored for a period of 10 years, according to the Fiscal Code.

Once we no longer need your data and there is no legal obligation to retain it, we will delete or anonymize it.

**Data Sharing with Third Parties**

We share your personal data with service providers to enable us to deliver services or products to you. Here are some cases in which we share your data:

– **Payment Services**: When processing online payments, we share data with financial institutions.

– **Data Analytics**: We share anonymized data with analytics providers like Google Analytics to improve our services and understand customer preferences.

All our third-party service providers are required to take appropriate security measures to protect your personal data in line with our policies.

**Your Rights**

Under GDPR, you have the right to:

– Access the data we hold about you

– Request correction or deletion of your data

– Object to the processing of your data

– Request the restriction of processing

– Request the transfer of your data to another party

– Withdraw your consent at any time where we rely on your consent to process your data

If you wish to exercise any of these rights, please contact our Data Protection Officer at office@translationsplace.com.

**Updates to This Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

**Last Updated:** [12^th of August, 2024]

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This Privacy Policy ensures that we protect your data with care and comply with all relevant legal requirements. We are dedicated to safeguarding your privacy and offering transparency regarding how we handle your personal information.